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Reservation Sales Agent

Come Work Where Texas Meets the World

Our guests may be here for a conference, dining, special occasion or a place to stay, the AT&T Executive Education and Conference Center meets every need with world-class attention to detail.

Steps from UT and the Capitol, the Center offers stylish and comfortable accommodations for business travelers, festival attendees, Austin sightseers and more. You’ll appreciate the convenience — and you’ll love our Texas hospitality.

The Benefits working at AT&T Executive Education and Conference Center

  • Paid Vacation Days
  • Annual Merit Increases
  • 11 Paid Holidays
  • Performance Awards $
  • Free Shift Meals
  • Paid Daily Breaks
  • Lockers & Locker Rooms with Showers
  • Uniforms and Free Uniform Care
  • Discount Monthly UT Garage Parking
  • Discount Membership offerings
  • Discount Gift Shop offerings
  • Friends & Family Hotel Rooms
  • Referral Bonus $

Benefits are available for Full-time and Part-time Associates!

Group Medical Insurance                 Dental Insurance

Flexible Spending Account               Vision Insurance

STD & LTD Insurance                       Disability Insurance

Accident & Life Insurance                 401LK Plan w/ Company Match

Paid Sick or Personal Days               Paid Bereavement Days

If you are an enthusiastic person who is passionate about providing great customer service and feel you would make a positive addition to a great team, please submit your resume for consideration.

Desired Start Date:

01-03-2018

Hourly Rate of Pay:

11.00

Employment Status:

Full-Time

POSITION DESCRIPTION

Principle Responsibilities & Position Purpose:
Answers all incoming reservation calls, providing prompt and courteous service. Books all group and transient room reservations following the proper procedures through Opera.  Promotes hotel services, amenities and upsells products to the guests.  Agent needs to be familiar with the University of Texas campus and the city of Austin.

ESSENTIAL FUNCTIONS
Average Percent
of Time

  • 70% Completes the reservation process by inputting all guest information into a computer system, confirming pertinent information including arrival dates, number of nights and room rate.  Makes appropriate selection of rate type depending on guest needs and the current sell strategy. Delivers a confirmation number for all reservations made.
  • 15% Assists the Group Rooms Coordinator with any rooming lists or blocks.  Also responsible for pre-blocking specific reservations and setting up specific routing of guest charges to a House Account or a Group Master.
  • 5% Greets customers immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listens to and understands requests, responds with appropriate action and provide accurate information, such on outlet hours, special VIP programs, events, etc.
  • 5% Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions, including any email inquiries.
  • 5% Customers include Sales and Convention Services associates and Guest Service Agents.


SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

  • Attempts to communicate with guest in guest's native language, if applicable. 
  • Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications from guest reservations.
  • Assist Group Rooms Coordinator by inputting group guest lists and inputting new group room blocks.
  •  Aware of Guest Service Agent’s duties to help out in time of need.
  • Operate various office machines.


PHYSICAL REQUIREMENTS:
Frequency Key:

Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6  Hours; Constant – 6-8 hours

  • Physical Activity Frequency
  • Sitting Constant
  • Walking, Standing Frequent
  • Climbing Stairs Occasional
  • Crouching/Bending/Stooping Occasional
  • Pushing/Pulling Occasional
  • Stooping Frequent
  • Lifting and Carrying Occasional - up to 20 pounds.
  • Reaching Constant
  • Grasping Constant
  • Talking Constant
  • Hearing Constant
  • Near Vision Constant
  • Far Vision Constant
  • Smell Rare
  • Travel Rare

OTHER DUTIES
Assimilate into The FLIK culture through understanding, supporting and participating in all elements of Platinum Service. Demonstrate working knowledge of the service standards.
Regular attendance in conformance with the standards, which may be established by Compass/Flik from time to time, is essential to the successful performance of this position.


SAFETY REQUIREMENTS
OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety: ß None
Team members will be trained in the proper use and care of assigned PPE.  The hotel provides the required PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
§ Considerable skill in the use of a calculator to perform moderately complex mathematical calculations without error.
§ Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
§ Ability to read, listen and communicate effectively in English, both verbally and in writing.
§ Ability to access and accurately input information using a moderately complex computer system.

QUALIFICATION STANDARDS EDUCATION
High School graduate or equivalent required. College degree preferred.

EXPERIENCE
1 - 2 years of prior guest service experience are preferred.  Prior hospitality experience also preferred.

The hospitality business functions seven days a week, twenty-four hours a day.  In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.
Upon employment, all employees are required to fully comply with Compass rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

We are owned by UT Austin and managed by Compass Group North America, a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V.

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