Bellperson
Come join our Guest Servies team as a full-time Bell Person! We are AT&T Hotel and Conference Center located in the heart of UT Campus, Hook 'em!
*Individual MUST have PM availability daily, shift typically runs from 2-10:30PM
Principle Responsibilities & Position Purpose:
To provide assistance and services to guests in order to ensure that their arrival and departure experience is pleasurable and informative.
ESSENTIAL FUNCTIONS
- Assist in the transport and storage of guests' luggage to guest room and conference center
- Assist with guest packages when needed
- To properly “log” all trips with guest luggage
- Responsible for a clean appearance of uniforms
- Knowledgeable about all hotel amenities
- To have pleasant conversations with guests about hotel promotional programs
- Ensure cleanliness of bell closets and bell carts
- Answer phones in lower lobby when needed
- Welcomes and assists guests’ according to PLATNIUM SERVICE Standards.
- Providing an excellent first impression to guests
- Maintains a presence in the Front Drive throughout the hours of the shift.
- Greets all guests courteously, using the guest’s name whenever possible.
- Assist with the coordination of the arrivals and departures on the front drive
- Demonstrates PLATINUM SERVICE Standards in all interactions.
- Remains observant and responds to each guest who passes through entrances.
- Assists Housekeeping in maintaining the cleanliness and appearance of the Hotel Lobby and Entry way.
- Follows Hotel’s telephone etiquette standards.
- Reports suspicious people, behavior, and vehicles to Loss Prevention
- Ensures adherence to Code of Ethics
The Benefits working at AT&T Hotel and Conference Center and FLIK/Compass:
- Paid Vacation Days (after 90 days of employment)
- Annual Merit Increases
- 11 Paid Holidays (after 90 days of employment)
- Ride the Bus for Free
- Free Daily Shift Meals- yum!
- Lockers & Locker Rooms with Showers
- Discounted Monthly UT Garage Parking
- Discount Gift Shop offerings
- Referral Bonus $
We are owned by UT Austin and managed by Compass Group North America, a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V.
AT&T Hotel and Conference Center participates in E-Verify. Applicants must have valid and legal work authorization in the United States.